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PERFECTING  EVERY  POINT
OF CONTACT

#CCSeries

Webinar Series

There’s no room for error when it comes to customer satisfaction. That means retailers must pay attention to every point of contact with shoppers during their research and purchase process. The 2018 Connected Consumer Webinar series will help you perfect each important point of contact with your target shoppers, highlighting innovative solutions and strategies, as well as real-world success stories.

NOW ON-DEMAND

Sessions

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Greg Zakowicz

Bronto

Increased Expectations Means Better Email Marketing: Are You Prepared?

Consumers expect retailers to use the data they collect to create more relevant messaging and generally provide a better, more frictionless shopping experience.

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Diana Pace

Toshiba

When A Managed Services Approach Produces Better Consumer Experiences

Today’s retailers expect their technology to successfully meet the needs of their businesses while delivering enjoyable shopping experiences for consumers.

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Nathan Liu

La Jolla Group

Know What Your Customers Want Before They Do

Before digital, a thoughtful sales associate in a physical store could quickly connect with customers, perceive their interests, and present products that resonated with them before they even knew what they wanted.

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Abby Strother

The Wireless Experience

Future-Proof Your Retail Frontline To Improve In-Store Experience

Today’s consumers come into the store knowing more than ever before — and a shocking 71% of them feel that most associates aren’t knowledgeable or helpful.

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Roland Glidden

Hitachi Solutions America

Digital Transformation For Luxury And Specialty Retailers

Digital transformation is changing the way retail businesses operate. Reactive processes are no longer cutting it – businesses need to anticipate and proactively manage the changing requirements.

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Bryan Amaral

Clientricity, LLC

How Mobile Connected Commerce, Sensor Networks, And IoT Are Enabling Smarter Stores

As the physical boundaries of commerce dissolve, we’re entering the age of Pervasive Connected Commerce.

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Marsha Shapiro

4R Systems

Optimizing Assortments With Consumer Pattern Analysis

Learn how to analyze the everyday shopper’s buying behavior using retail data pattern recognition principles and applying those to the average retail environment.

Sponsors

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