There’s no room for error when it comes to customer satisfaction. That means retailers must pay attention to every point of contact with shoppers during their research and purchase process. The 2018 Connected Consumer Webinar series will help you perfect each important point of contact with your target shoppers, highlighting innovative solutions and strategies, as well as real-world success stories.
Consumers expect retailers to use the data they collect to create more relevant messaging and generally provide a better, more frictionless shopping experience.
Today’s retailers expect their technology to successfully meet the needs of their businesses while delivering enjoyable shopping experiences for consumers.
Before digital, a thoughtful sales associate in a physical store could quickly connect with customers, perceive their interests, and present products that resonated with them before they even knew what they wanted.
Today’s consumers come into the store knowing more than ever before — and a shocking 71% of them feel that most associates aren’t knowledgeable or helpful.
Digital transformation is changing the way retail businesses operate. Reactive processes are no longer cutting it – businesses need to anticipate and proactively manage the changing requirements.
As the physical boundaries of commerce dissolve, we’re entering the age of Pervasive Connected Commerce.
Learn how to analyze the everyday shopper’s buying behavior using retail data pattern recognition principles and applying those to the average retail environment.