Using Intelligent Virtual Agents to Solve Customer Support Challenges

Speakers:

Callan Schebella

Inference Solutions

Adam Blair

Retail TouchPoints

Speaker

Overview

Digital marketplaces have reinvented retail, driving new consumer expectations that demand relentless innovation. To remain competitive, retailers must make smart, customer-centric updates to their technology systems, and many are turning to Intelligent Virtual Agents (IVAs) to future-proof their brands.

Join this webinar to see how retailers like Pizza Hut and Stein Mart have deployed IVAs to:

Drive customers to storefronts with natural language call steering;
Optimize clienteling by helping customers book appointments;
Reduce costs by automating more conversations and processes;
Leverage physical stores for a competitive advantage; and
More easily manage phone systems and IVRs across hundreds of retail outlets.

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Overview

Join this webinar to see how retailers like Pizza Hut and Stein Mart have deployed IVAs to:
1. Drive customers to storefronts with natural language call steering;
2. Optimize clienteling by helping customers book appointments;
3. Reduce costs by automating more conversations and processes;
4. Leverage physical stores for a competitive advantage; and
5. More easily manage phone systems and IVRs across hundreds of retail outlets.

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