Connected Consumer Series

Using Intelligent Virtual Agents to Solve Customer Support Challenges

Speakers:

Callan Schebella

Callan Schebella

Inference Solutions
adam_blair

Adam Blair

Retail TouchPoints
Speaker

Overview

Digital marketplaces have reinvented retail, driving new consumer expectations that demand relentless innovation. To remain competitive, retailers must make smart, customer-centric updates to their technology systems, and many are turning to Intelligent Virtual Agents (IVAs) to future-proof their brands.

Join this webinar to see how retailers like Pizza Hut and Stein Mart have deployed IVAs to:

  1. Drive customers to storefronts with natural language call steering;
  2. Optimize clienteling by helping customers book appointments;
  3. Reduce costs by automating more conversations and processes;
  4. Leverage physical stores for a competitive advantage; and
  5. More easily manage phone systems and IVRs across hundreds of retail outlets.

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Overview

Digital marketplaces have reinvented retail, driving new consumer expectations that demand relentless innovation. To remain competitive, retailers must make smart, customer-centric updates to their technology systems, and many are turning to Intelligent Virtual Agents (IVAs) to future-proof their brands.

Join this webinar to see how retailers like Pizza Hut and Stein Mart have deployed IVAs to:
1. Drive customers to storefronts with natural language call steering;
2. Optimize clienteling by helping customers book appointments;
3. Reduce costs by automating more conversations and processes;
4. Leverage physical stores for a competitive advantage; and
5. More easily manage phone systems and IVRs across hundreds of retail outlets.

Presented by
Retail TouchPoints
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