Connected Consumer Series

Reshaping the Shopping Experience for the Coming Decade

Speakers:

Art Wittman headshot

Art Wittman

Oracle NetSuite
Chris Benner Headshot

Chris Benner

Oracle NetSuite
Glenn Taylor Headshot

Glenn Taylor

Retail TouchPoints

Overview

With every new year comes a list of emerging and maturing tech designed to improve the customer experience. But at the dawn of a new decade, retailers and brands are especially charged up with new ideas. But where to start?

Oracle NetSuite is conducting a consequential study of shopper expectations and retailer planning, surveying 2,000 consumers and 400 retailer execs. Join Art Wittman and Chris Benner as they discuss the high-level findings and make recommendations for retail businesses over the next decade.

Learn how consumers and brands responded to questions about: 

  • Expectations for satisfying online and in-store shopping experiences; 
  • The influence of online reviews and social media vs. in-store associates; 
  • The real reasons consumers now go to stores; 
  • To what extent consumers trust technology; 
  • Consumers’ direct relationships with brands vs. retailer intermediaries. 

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Overview

With every new year comes a list of emerging and maturing tech designed to improve the customer experience. But at the dawn of a new decade, retailers and brands are especially charged up with new ideas. But where to start?

Oracle NetSuite is conducting a consequential study of shopper expectations and retailer planning, surveying 2,000 consumers and 400 retailer execs. Join Art Wittman and Chris Benner as they discuss the high-level findings and make recommendations for retail businesses over the next decade.

Learn how consumers and brands responded to questions about:

  • Expectations for satisfying online and in-store shopping experiences;
  • The influence of online reviews and social media vs. in-store associates;
  • The real reasons consumers now go to stores;
  • To what extent consumers trust technology;
  • Consumers’ direct relationships with brands vs. retailer intermediaries.
Presented by
Retail TouchPoints
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