It’s apparent that consumers’ shopping expectations have evolved rapidly in many areas — especially around efficient delivery and contactless pick-up options. You run the risk of losing the sale if a customer can’t get the product they want, when and how they want it. This can be challenging for many retailers to accomplish due to manual processes and legacy, channel-specific systems or spreadsheets.
During this session, we’ll discuss the key components that enable retailers to deliver a true “endless aisle” shopping experience, where customers can purchase anywhere/anytime, and retailers can fulfill from anywhere — at the right time. You’ll learn how to:
- Provide shoppers with real-time order and inventory information online and/or via customer service;
- Offer flexibility for shoppers to choose where they order, receive and return products;
- Enable omnichannel fulfillment from wherever you hold inventory for fastest delivery and cost savings; and
- Establish the ability to innovate quickly in response to changing market demands.