Connected Consumer Series

Delivering the Perfect Order: Provide a Buy-Anywhere, Fulfill-Anywhere and Return-Anywhere Experience

Featuring

Chris Benner Headshot

Chris Benner

Oracle NetSuite

Adam Blair

Adam Blair

Retail TouchPoints

It’s apparent that consumers’ shopping expectations have evolved rapidly in many areas — especially around efficient delivery and contactless pick-up options. You run the risk of losing the sale if a customer can’t get the product they want, when and how they want it. This can be challenging for many retailers to accomplish due to manual processes and legacy, channel-specific systems or spreadsheets.

During this session, we’ll discuss the key components that enable retailers to deliver a true “endless aisle” shopping experience, where customers can purchase anywhere/anytime, and retailers can fulfill from anywhere — at the right time. You’ll learn how to:

  • Provide shoppers with real-time order and inventory information online and/or via customer service;
  • Offer flexibility for shoppers to choose where they order, receive and return products;
  • Enable omnichannel fulfillment from wherever you hold inventory for fastest delivery and cost savings; and
  • Establish the ability to innovate quickly in response to changing market demands.

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© 2021 Emerald X, LLC. All Rights Reserved.

Privacy Policy | Terms Of Use | Email Us | Call Us: 1-888-603-3626