Connected Consumer Series

Harnessing In-Store Shopper Data to Improve Experience and Engagement

Featuring

Jessie Dowd

Retail TouchPoints

Adam Blair

Adam Blair

Retail TouchPoints

As the world emerges from the pandemic and stores continue to reopen, you are tasked with reconfiguring the in-store experience to meet changing consumer needs and behaviors.

During this session, we’ll focus on five key customer experience challenges that can be optimized with more precise data analytics.

You’ll learn how anonymous shopper analytics can help deliver better in-store experiences via these strategies:

  • Store Design – to deliver a more enjoyable customer experience and better flow in-store.
  • Merchandising – to direct shoppers to the products they’re looking for and encourage discovery.
  • Marketing and Promotional Activity – to increase sales by targeting the right products and promotions with the right customers, across all channels.
  • Employee and Task Scheduling – to optimize clienteling, upselling and cross-selling with the right expertise at the right time of day.
  • Checkout and BOPIS Services – to meet customer service expectations for wait times and to ensure convenient and fast store pickup.

© 2021 Emerald X, LLC. All Rights Reserved.

Privacy Policy | Terms Of Use | Email Us | Call Us: 1-888-603-3626

Presented by

ACCESS NOW

Sign up to access the full event on-demand.

By clicking the button above, you agree to allow us to share your information with the speakers and partners of this event. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Register Now

Instantly sign up to access the full event on-demand.

Your email:

By clicking the button above, you agree to allow us to share your information with the speakers and partners of this event. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Add To Calendar

It appears that you’re already registered for #CCSeries. Add this session to your calendar using the links below.

© 2021 Emerald X, LLC. All Rights Reserved.

Privacy Policy | Terms Of Use | Email Us | Call Us: 1-888-603-3626