Connected Consumer Series

Retail CX Trends 2021: New CX for a New World

Featuring

Bryan Amaral

Clientricity, LLC

Ciera Nahale

Zendesk

Bryan Wassel

Retail TouchPoints

In 2020, retail and ecommerce companies faced exceptional challenges and reported major disruptions to the way they work.

  • 84% implemented new tools or processes
  • 44% managed remote staff
  • 37% had to lay off employees

Zendesk’s third annual Customer Experience Trends report gathered data from 90,000 companies and fused it with global survey findings from customers, agents and business leaders. During this fireside-chat style session, we will look at these customer experience insights to see how they directly impact retailers’ bottom line. Key takeaways will include:

  • How to create an innovative CX strategy for retail;
  • Concrete ways to adapt and grow revenue; and
  • The top five CX trends for retail.

© 2021 Emerald X, LLC. All Rights Reserved.

Privacy Policy | Terms Of Use | Email Us | Call Us: 1-888-603-3626

Presented by

ACCESS NOW

Sign up to access the full event on-demand.

By clicking the button above, you agree to allow us to share your information with the speakers and partners of this event. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Register Now

Instantly sign up to access the full event on-demand.

Your email:

By clicking the button above, you agree to allow us to share your information with the speakers and partners of this event. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Add To Calendar

It appears that you’re already registered for #CCSeries. Add this session to your calendar using the links below.

© 2021 Emerald X, LLC. All Rights Reserved.

Privacy Policy | Terms Of Use | Email Us | Call Us: 1-888-603-3626