The most emotional part of the customer journey – the one after you click “buy,” offers vital opportunities for enhancing customer loyalty, paving the way for those all-important repeat purchases.
This session will inspire you to challenge standard post-purchase approaches with trends, insights and opportunities from hot-off-the-press research featuring 200 top retailers. Key takeaways will include:
- How retailers can benchmark their own post-purchase processes, identifying current gaps and opportunity areas;
- Examples of how leading retailers like Lidl and Bose have enhanced their post-purchase journeys through Operations Experience Management;
- Practical tips on how to turn your operational complexity into engagement opportunities with your customers
