Connected Consumer Series

Is Your Post-Purchase Process Enough in 2022?

The most emotional part of the customer journey – the one after you click “buy,” offers vital opportunities for enhancing customer loyalty, paving the way for those all-important repeat purchases.

This session will inspire you to challenge standard post-purchase approaches with trends, insights and opportunities from hot-off-the-press research featuring 200 top retailers. Key takeaways will include:

  • How retailers can benchmark their own post-purchase processes, identifying current gaps and opportunity areas;
  • Examples of how leading retailers like Lidl and Bose have enhanced their post-purchase journeys through Operations Experience Management;
  • Practical tips on how to turn your operational complexity into engagement opportunities with your customers

Featuring

Jay Nierodzik

parcelLab

Adam Blair

Adam Blair

Retail TouchPoints

Presented by

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