Shoppers are asking for different ways to get support. Tired with emails that never get answered or take weeks for a response, customers are looking for new ways to engage with companies —and they want it to be a personalized experience. The market is demanding more options for customer support, and ways to get answers much quicker.
In this webinar, Zendesk sits down to discuss how other support options can increase CSAT scores, why social messaging (through Facebook and WhatsApp) is the new-age support option and why omnichannel service is important.
Additionally, you’ll learn how to:
- Increase CSAT scores by 90+;
- Increase agent efficiency; and
- Implement social messaging in your support strategy.