The Future of CX: How to Create Frictionless Self-Service Experiences

The acceleration of ecommerce we’ve witnessed over the past two years has also accelerated the adoption of digital self-service — and it’s driving a CX revolution. Retailers now must adapt to a near future when digital self-service becomes the default choice for a growing number of shoppers. The question is: are you empowering them with the tools they need to interact with your brand effectively?

Register for this session to uncover the trends driving this new era and how you can orchestrate seamless, self-serve experiences across all channels. We’ll also dig into the expected benefits, including:

  • Cost savings from deploying digital options such as chatbots and live chat;
  • The ability to prioritize agent time for loyal and high-touch customer needs; and
  • Better understanding of shopper concerns and priorities, to better shape future CX strategies.

This session is brought to you by:

Featuring

Christine Russo

Retail Creative & Consulting Agency

Alicia Esposito

Retail TouchPoints

Adam Blair

Adam Blair

Retail TouchPoints

Presented by

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