The New Rules of Loyalty: How to Design Data-Driven Experiences

What is the new secret to retail CX success? It’s a reasonable question, given how quickly consumer behaviors have evolved over the past two years. During this webinar, guest speaker Brendan Witcher, Forrester VP, Principal Analyst, will address the adaptations and evolutions that retailers have made over this time. He also will provide key insights to help retailers build a CX roadmap for the future.

In this session, you will discover:

  • How to create a unified view of your customers;
  • How to create an end-to-end seamless customer journey; and
  • How a data strategy is key to bolstering loyalty.

Join this session to get the tips and best practices to guide your future CX success.

This session is brought to you by:

Featuring

Dawn Trenson

FILA

Brendan Witcher

Forrester

Alicia Esposito

Retail TouchPoints

Presented by

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