Connected Consumer Series

River Island’s Approach to CX: Leveraging Omnichannel Agility to Build Customer Engagement

In these times of uncertainty, with budgets shrinking and spending stifled, retailers are turning an eagle eye to customer retention. At the same time though, brand loyalty among consumers is at all-time lows. The key to keeping customers coming back and boosting engagement in this environment lies not only in individual products or promotions but in delivering a seamless, satisfying customer experience. That’s why retailers are increasingly leveraging headless commerce solutions, activating operational agility and omnichannel coordination to nurture happy, repeat customers. In this session, we’ll explore:

  • How to differentiate your loyalty program to boost retention;
  • The difference between composable commerce and “monolithic” systems for loyalty programs, special promotions and other rewards-based engagement
  • How leading retail brands like River Island are building the omnichannel customer experience of the future.

Speakers

Cecilia Corapi headshot

Cecilia Corapi

River Island

Alexa Pak

Talon.One

Nicole Silberstein

Retail TouchPoints

© 2023 Emerald X, LLC. All Rights Reserved. Privacy Policy | Terms Of Use | Email Us
1922 views.
Sponsored by
Talon.One Logo

ACCESS NOW

Sign up to access the full event on-demand!

Retail TouchPoints is a brand of Emerald X LLC. By clicking the button and submitting information, you acknowledge and agree that your information may be shared with corporate affiliates of Emerald X LLC, and other organizations such as event hosts, speakers, sponsors, and partners. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

ACCESS NOW

Sign up to access the full event on-demand!

Your email:
By clicking the button below, you agree to allow us to share your information with the speakers, sponsors, and partners of this event. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

Add To Calendar

It appears that you’re already registered for #CCSeries. Add this session to your calendar using the links below.

© 2023 Emerald X, LLC. All Rights Reserved.

Privacy Policy | Terms Of Use | Email Us