Retailers don’t have the time or luxury of focusing solely on the short-term impact of COVID-19. The familiar retail experience that we’ve come to known will evolve, and many of the changes the industry is implementing to counter the effects of the pandemic will become permanent, resulting in a new normal.
We’ve started to refer to these types of pandemic-related industry changes as “The 3 Waves,” spanning from the immediate changes that ensured stability in the earliest days to more long-term, strategic changes that will become institutionalized. Join us for this session to learn about:
- Wave 1: Maintaining Business Stability by optimizing labor hours, meeting customer demands and maintaining employee health and safety;
- Wave 2: A New Normal for Retail that includes enhanced BOPIS/BOPAC programs, contactless purchases and digital/physical technology upgrades; and
- Wave 3: Long-Term Transformation initiatives including sourcing diversity, intelligent automation and last mile delivery optimization.
