Customer loyalty has always been fragile in the retail world, but the pandemic made keeping customer affection even more challenging. As the world begins to stabilize, consumers are returning to the brands and retailers they strayed from due to price, inventory availability and other issues. But what are the new keys to winning back their time, attention, wallet share and love in the long term? And how can retailers best adapt and tailor loyalty programs to best meet new requirements?
During this webinar, experts from Clarus Commerce and Retail TouchPoints will have a dynamic discussion about the new issues shaping loyalty initiatives. You’ll get:
- New data about consumers’ loyalty program preferences and expectations;
- Insights and benchmarks that reflect retailer challenges, investments and priorities; and
- Tactical tips and best practices to help shape your loyalty initiatives moving forward.