Savvy CX professionals already see the value in integrated, well-equipped contact centers: 91% say their center is a major driver of customer loyalty, according to a recent Talkdesk survey, which also noted that the ability to resolve customer service issues on first contact is the number-one driver of customer loyalty. Failure to do so can be costly: 68% of shoppers agree that a single poor customer service experience will negatively impact their brand loyalty. Given that it takes months to find a customer and just seconds to lose one, it’s imperative to ensure the quality of every touch point.
This webinar will dig deeper into the business case for contact center investments, particularly those that empower agents to not just resolve issues but also cross-sell, upsell and forge customer relationships. Register to learn:
- How contact center activity connects to (and influences) customer loyalty;
- Contact center lessons from retailers including Zumiez, Tuft & Needle, Shift and Farfetch; and
- Tips for accomplishing more with fewer resources while still maintaining high customer service and CX standards.