You’ve likely made your holiday to-do list (and checked it twice) by now. Marketing strategy? Check. Ecommerce experience audit? Check. Promotional plans? Check.
But if post-purchase and returns aren’t on that list, then you’re missing out on big opportunities — and even opening your brand up to possible risks. After all, 2023 holiday sales reached a record of $964.4 billion, but the return rate for these sales swelled to 15.4%, according to the National Retail Federation.
During this webinar, experts will discuss how the post-purchase and returns experiences influence consumer behaviors, and how you can meet, even exceed, their expectations this holiday season. Register to learn:
- The common flaws in modern ecommerce purchase and post-purchase journeys;
- The complexities of creating seamless yet compliant returns experiences; and
- How to ensure you’re sharing the most accurate and transparent information regarding returns and exchanges.
Don’t miss this chance to optimize your post-purchase strategies and turn potential challenges into opportunities for success this holiday season. Secure your spot today!
