How to Equip Your Contact Center to Do More with Less

Savvy CX professionals already see the value in integrated, well-equipped contact centers: 91% say their center is a major driver of customer loyalty, according to a recent Talkdesk survey, which also noted that the ability to resolve customer service issues on first contact is the number-one driver of customer loyalty. Failure to do so can […]

Fine-Tune Your Holiday Strategies With the Latest Spending Insights

Setting strategies for the all-important holiday season is difficult at the best of times, but 2022’s volatility has made planning an even bigger challenge than usual, as retailers wrestle with the unpredictable intersections of inflation, supply chain issues and the pandemic’s next phase. That means forecasts will need to be continuously updated “on the fly” […]

How Inventory Visibility Can Tame Retailers’ Toughest Pains

A clear inventory picture across all channels is essential to provide a stellar omnichannel experience for customers. However, retail veterans know that inventory visibility is easier said than done! The rise of shopping methods like Buy Online Pickup In-Store (BOPIS) and curbside pickup, which require store- and item-level inventory visibility for maximum effectiveness and customer […]