The Evolution of Online Consumer Behavior: 2022 Consumer Behavior Survey Results

The evolution of online consumer behavior continues to drive change across the ecommerce industry. ChannelAdvisor and Dynata have conducted periodic global surveys since the start of the pandemic to better understand evolving consumer mindsets, how they shape the direction of the industry, and how they inform the strategies of successful brands and retailers. Thanks to […]

From Cash to Contactless: Delivering a Connected Retail Experience

Retail Strategy & Planning Series 2021 September 13- 17

With up to 96% of consumers saying they intend to continue using contactless payments post-pandemic, retailers need to be ready to support the shift to mobile and contactless payment in-store and instant one-click checkout online. Retailers’ ultimate goal will be to balance the experience customers expect while providing the convenience and innovation they need. During […]

How UGC and Content Personalization Can Boost Ecommerce Profitability

Retail Strategy & Planning Series 2021 September 13- 17

Data from IBM’s U.S. Retail Index suggests that the COVID-19 pandemic accelerated the shift from physical to digital commerce by nearly five years. As shoppers increasingly turn to digital channels, the personalization of web content is more important than ever for businesses to gain – and maintain – their competitive advantage. During this session, you’ll […]

Leveraging Online Communities to Achieve Commerce Goals

Today’s consumers, especially those that hail from younger generations, are increasingly seeking an authentic connection with the brands they support, giving rise to a new dynamic in the world of online shopping – “community commerce.” Online ecosystems and groups that cater to like-minded individuals can become powerful engines for connecting retailers and brands with highly […]

Accelerated Ecommerce: 21+ Trends and Transitions That Will Shape the Industry in 2021

Connected Consumer Series April 5-9, 2021

Around the world, online sales have blown past previous forecasts as consumers move toward online shopping in record numbers — an overarching trend that will continue through 2021 and beyond. Now more than ever, it’s imperative to stay ahead of the latest changes. During this session, we’ll reveal how you can survive and thrive in […]

Reduce Fast-Rising Omnichannel Complexity with Advanced Order Management Systems

Once-linear shopper journeys have become increasingly complex even as consumers have come to expect a simple, streamlined process no matter which channel they shop, what they buy or how their orders are fulfilled. This combination — rising expectations on the customer-facing side and multiple touch points, fulfillment options and tax obligations on the backend — […]

How to Connect With Consumers Along the New Path to Purchase

Consumer behavior has rapidly shifted over the last year. And, after quickly adapting to chaotic change, brands and retailers now must forge new paths to create effective and profitable consumer connections in a more complex landscape. In this session, ChannelAdvisor Senior Product Marketing Manager Greg Ives and Product Marketing Manager Bradley Hearn will discuss the […]

Maximizing Brand Value in Today’s Visual Economy

Engaging with customers in today’s digital world is impossible without rich visuals, which are no longer just part of the story but are the story itself. The brands that will thrive are those dedicated to delivering visual experiences across all touch points in the customer journey. Join us to learn how to: Use existing images, […]

Why Effective Management of Visual Media is a Must for ECommerce

Connected Consumer Series April 5-9, 2021

Visual media has long been an important component in compelling ecommerce experiences, and its importance has only increased since the COVID-19 pandemic. Research has shown nearly 75% of mobile users would abandon a site after waiting just five seconds for it to load (SOASTA). “Heavy” photos and videos can drag down web performance resulting in […]

Redefining Product Discovery: Improve Your Entire Customer Journey

Connected Consumer Series April 5-9, 2021

Online shoppers can easily use the search bar for the most direct route to their desired product. But what if they don’t know exactly what they’re looking for? Cutting-edge retailers are using intent data and the latest AI-powered tools to upgrade their discovery capabilities and successfully match shoppers’ needs in the moment—from discovery to purchase […]