Turn Every Customer Interaction into a Sales Opportunity
The lines between sales, marketing and support are blurring. Now, you have the power to turn every customer interaction into a sales opportunity. With the holiday shopping season fast approaching, it’s crucial to have the right technology to deliver experiences at scale, grow sales, and ensure customer satisfaction. This webinar will discuss how: Companies can […]
How to Connect With Consumers Along the New Path to Purchase
Consumer behavior has rapidly shifted over the last year. And, after quickly adapting to chaotic change, brands and retailers now must forge new paths to create effective and profitable consumer connections in a more complex landscape. In this session, ChannelAdvisor Senior Product Marketing Manager Greg Ives and Product Marketing Manager Bradley Hearn will discuss the […]
What’s the Point of Loyalty? How to Take Consumer Engagement and LTV to New Levels
Loyalty is back! Rising ad costs and new tracking restrictions from Apple and Google are driving a big “re-think” about LTV and loyalty. But classic loyalty programs may be more nostalgic than effective — attracting value buyers and underperforming. During this session, Matt Roche, CEO of Extole, will share tactics that work and real examples […]
Location-Based Solutions: A Holiday Season Must-Have for Retailers
The holiday season is retail’s big moment to capture revenue, both in Q4 and beyond. That’s why creating great customer experiences — from curbside to in-store — is a must for retailers seeking to drive customer loyalty and repeat business. By using location technology, retailers can enhance operations, deliver better CX and gain a competitive edge […]
Maximizing Brand Value in Today’s Visual Economy
Engaging with customers in today’s digital world is impossible without rich visuals, which are no longer just part of the story but are the story itself. The brands that will thrive are those dedicated to delivering visual experiences across all touch points in the customer journey. Join us to learn how to: Use existing images, […]
How Brands Can Prepare for New Touch Points in the Emerging DTC Landscape
The long-term consumer trend toward greater use of digital commerce channels was given an enormous boost by COVID-19 and shows no signs of a significant slowdown. This seismic shift means we may be dropping the “e” from “ecommerce,” and simply calling it “commerce,” comprising shopper journeys that seamlessly encompass online, mobile, social, voice and, yes, […]
Why Effective Management of Visual Media is a Must for ECommerce
Visual media has long been an important component in compelling ecommerce experiences, and its importance has only increased since the COVID-19 pandemic. Research has shown nearly 75% of mobile users would abandon a site after waiting just five seconds for it to load (SOASTA). “Heavy” photos and videos can drag down web performance resulting in […]
3 Ways to Use Automation for Efficient, Economical and At-Scale Creation of Visual Assets
When it comes to attracting and engaging users online this holiday shopping season, visual experiences are everything. Vibrant, immersive experiences help brands drive conversions and build connections with customers. However, creating those visual assets can be a time-consuming task. Ecommerce retailers and brands are constantly looking to generate variations on visual assets for multiple channels […]
Proven Omnichannel Service Strategies From Retail Experts
Shoppers are asking for different ways to get support. Tired with emails that never get answered or take weeks for a response, customers are looking for new ways to engage with companies —and they want it to be a personalized experience. The market is demanding more options for customer support, and ways to get answers […]
How 5G Powers Retail Innovation and Enhanced Customer Experiences
Real-time personalized messaging on mobile devices and digital signage. Wayfinding. Virtual reality. Real-time inventory visibility. Autonomous checkout. These are just a few innovations poised to drive the next era of brick-and-mortar experience. They’re all enhanced by the power of 5G technology. Although many retail teams have likely discussed 5G at a high level, tangible use […]