Redefining Product Discovery: Improve Your Entire Customer Journey
Online shoppers can easily use the search bar for the most direct route to their desired product. But what if they don’t know exactly what they’re looking for? Cutting-edge retailers are using intent data and the latest AI-powered tools to upgrade their discovery capabilities and successfully match shoppers’ needs in the moment—from discovery to purchase […]
How to Equip Your Contact Center to Do More with Less
Savvy CX professionals already see the value in integrated, well-equipped contact centers: 91% say their center is a major driver of customer loyalty, according to a recent Talkdesk survey, which also noted that the ability to resolve customer service issues on first contact is the number-one driver of customer loyalty. Failure to do so can […]
Fraud is on the Rise: How Retailers Can Limit Their Risks
The rise in ecommerce generated by COVID has been accompanied by increases in the types and volume of online fraud. And while every ecommerce retailer has, at some point, had to deal with fraudulent credit card orders on their website, there are steps retailers can take to prevent fraudulent transactions or minimize their impact if […]
Boosting Sales and Product Visibility with Retail Media Advertising
Seemingly overnight an entirely new category of advertising has emerged — Retail Media. Retail Media includes advertising on sites such as Amazon, Target, Walmart, Zalando and many more, and is the fastest growing part of the digital advertising market. But success here for brands is anything but a sure thing, because brands need to balance […]
Retail CX Trends 2021: New CX for a New World
In 2020, retail and ecommerce companies faced exceptional challenges and reported major disruptions to the way they work. 84% implemented new tools or processes 44% managed remote staff 37% had to lay off employees Zendesk’s third annual Customer Experience Trends report gathered data from 90,000 companies and fused it with global survey findings from customers, […]
Fine-Tune Your Holiday Strategies With the Latest Spending Insights
Setting strategies for the all-important holiday season is difficult at the best of times, but 2022’s volatility has made planning an even bigger challenge than usual, as retailers wrestle with the unpredictable intersections of inflation, supply chain issues and the pandemic’s next phase. That means forecasts will need to be continuously updated “on the fly” […]
3 Must-Have Tools for Surviving the Next Crisis in Retail
COVID-19 forced retailers to pivot key elements of their business, from quickly setting up curbside pickup operations to securing new sources of product supply. But what about the next crisis? Even if it’s not on the global scale of the pandemic, climate change, natural disasters or even another ship stuck in the Suez Canal almost […]
Insight. Action. Outcome. Put Away the Crystal Ball, Retail’s Future is Clear
Prior to the pandemic, the future of retail had been hypothesized, but not actualized completely. In 2020, the vision was crystalized and now, the picture is quite clear. Retailers prioritized their omnichannel experiences, adapting operations and processes to how customers lived, worked and played. Operational excellence drove success amidst chaos for many. So, how will […]
Buy Now, Pay Later: How Millennials & Gen Z Want to Shop
Today’s retailers face an array of challenges to meet the needs of the new digital consumer, accelerated by the pandemic and the events of the last year. Many have turned to payments partners to attract new customers, increase conversions and drive loyalty, adopting solutions like buy now, pay later to make flexible spending part of […]
How Inventory Visibility Can Tame Retailers’ Toughest Pains
A clear inventory picture across all channels is essential to provide a stellar omnichannel experience for customers. However, retail veterans know that inventory visibility is easier said than done! The rise of shopping methods like Buy Online Pickup In-Store (BOPIS) and curbside pickup, which require store- and item-level inventory visibility for maximum effectiveness and customer […]