Retail CX Trends 2021: New CX for a New World
In 2020, retail and ecommerce companies faced exceptional challenges and reported major disruptions to the way they work. 84% implemented new tools or processes 44% managed remote staff 37% had to lay off employees Zendesk’s third annual Customer Experience Trends report gathered data from 90,000 companies and fused it with global survey findings from customers, […]
Insight. Action. Outcome. Put Away the Crystal Ball, Retail’s Future is Clear
Prior to the pandemic, the future of retail had been hypothesized, but not actualized completely. In 2020, the vision was crystalized and now, the picture is quite clear. Retailers prioritized their omnichannel experiences, adapting operations and processes to how customers lived, worked and played. Operational excellence drove success amidst chaos for many. So, how will […]
Want to Optimize Your Omnichannel Customer Experience? Track These 5 Metrics
Overwhelmed and inundated with digital tools and trend metrics? Having trouble finding clarity around omnichannel customer behaviors and experiences and uncovering clear ways to improve? Stop wasting your time with marketing analytics that won’t help you drive tangible value for your business. If you’re looking to drive staff efficiency, boost product quality and better personalize […]
Leveraging Customer Data to Craft Seamless, Differentiated Experiences In-Store and Online
Today’s retailers are no longer competing based on product quality alone: they’re competing on the experiences they provide to their customers. But providing the best experiences for customers on every channel is easier said than done — unless you’re harnessing the power of your experience data. Join us for a conversation on how retailers can […]