Beyond the Return Policy: Innovative Strategies to Decrease Return Receipts and Increase Revenue
In 2023, the U.S. retail industry witnessed a staggering $743 billion in merchandise returns, constituting nearly 15% of total sales. Not only do returns have a financial impact, but they also affect the customer experience and the environment. While some businesses have begun implementing strict returns policies, data has shown that these efforts can actually […]
Delivering the Perfect Order: Provide a Buy-Anywhere, Fulfill-Anywhere and Return-Anywhere Experience
It’s apparent that consumers’ shopping expectations have evolved rapidly in many areas — especially around efficient delivery and contactless pick-up options. You run the risk of losing the sale if a customer can’t get the product they want, when and how they want it. This can be challenging for many retailers to accomplish due to […]
3 Must-Have Tools for Surviving the Next Crisis in Retail
COVID-19 forced retailers to pivot key elements of their business, from quickly setting up curbside pickup operations to securing new sources of product supply. But what about the next crisis? Even if it’s not on the global scale of the pandemic, climate change, natural disasters or even another ship stuck in the Suez Canal almost […]
How Inventory Visibility Can Tame Retailers’ Toughest Pains
A clear inventory picture across all channels is essential to provide a stellar omnichannel experience for customers. However, retail veterans know that inventory visibility is easier said than done! The rise of shopping methods like Buy Online Pickup In-Store (BOPIS) and curbside pickup, which require store- and item-level inventory visibility for maximum effectiveness and customer […]