Inside Holiday 2023: Top Trends Influencing Consumer Shopping Behaviors & Expectations

2023 online holiday sales are expected to reach $1.19 trillion globally, which is essentially flat year over year, according to Salesforce data. Now more than ever, retailers will need to understand the dynamics that are driving these results and adapt their strategies to meet new consumer needs and expectations.  During this webinar, Caila Schwartz of […]

The Evolution of Online Consumer Behavior: 2023 Consumer Behavior Survey Results

The evolution of online consumer behavior continues to drive change across the ecommerce industry. ChannelAdvisor and Dynata have conducted periodic global surveys since the start of the pandemic to better understand evolving consumer mindsets, how they shape the direction of the industry and how they inform the strategies of successful brands and retailers. Thanks to […]

Connected Shoppers and the Retail Experience: Insights and Takeaways for 2024

For the fifth year, Salesforce surveyed shoppers and retailers to understand how technology is changing the way we browse, buy and participate in commerce. The end product is a robust report that offers brands and retailers a guidepost for adapting their 2024 strategies to new consumer needs, behaviors and expectations and to keep pace with […]

What Does the Future Hold for Store Design? New Data Reveals 2023 Retail Trends & Priorities


Store design had to become even more agile to manage the fast-changing requirements of the past few years. But now, retailers are looking at ways to welcome shoppers back into stores by creating unique, community-driven experiences. The third annual Retail TouchPoints Store Design & Experience Benchmark Survey has uncovered the new realities of store design, […]

Fine-Tune Your Holiday Strategies With the Latest Spending Insights

Setting strategies for the all-important holiday season is difficult at the best of times, but 2022’s volatility has made planning an even bigger challenge than usual, as retailers wrestle with the unpredictable intersections of inflation, supply chain issues and the pandemic’s next phase. That means forecasts will need to be continuously updated “on the fly” […]