Redesigning the Customer Journey: Embracing Data, Tech & Empathy To Powerfully Connect  

Consumers are reclaiming their power and making buying decisions that reflect their values and priorities as well as their emotional, physical and psychological needs. In light of this seismic shift, brands have a unique opportunity to rewrite and redesign the customer experience, and meaningfully engage with their shoppers whether they’re on the sofa, on the go or in the store.  
 
During this year’s #CCSeries, retail experts and practitioners discussed how the industry can embrace data, emerging tech and empathy to create immersive, human-centric customer journeys, and set a new precedent for experience innovation. Sign up now for free access to all online sessions!