10 Quick Wins to Boost Holiday Ecommerce Results
If the 2021 holiday season taught retailers anything, it’s that they need to offer online customer care, product details, inventory insights, services and experiences that compare to their in-store counterparts. As you prepare for another competitive Q4, now is the time to ensure your personalization strategies are up to par. Register for this webinar to […]
Reduce Fast-Rising Omnichannel Complexity with Advanced Order Management Systems
Once-linear shopper journeys have become increasingly complex even as consumers have come to expect a simple, streamlined process no matter which channel they shop, what they buy or how their orders are fulfilled. This combination — rising expectations on the customer-facing side and multiple touch points, fulfillment options and tax obligations on the backend — […]
Getting Ahead of Unpredictable Change: A New Framework for Product and Experience Innovation
Retailers got an instant education in the importance of innovation in 2020, as the industry’s already rapid pace of change accelerated even further in response to COVID-19. Now, as retail moves to its new normal , retailers need to ensure they have systems in place to quickly respond to new trends and opportunities. One key […]
Delivering the Perfect Order: Provide a Buy-Anywhere, Fulfill-Anywhere and Return-Anywhere Experience
It’s apparent that consumers’ shopping expectations have evolved rapidly in many areas — especially around efficient delivery and contactless pick-up options. You run the risk of losing the sale if a customer can’t get the product they want, when and how they want it. This can be challenging for many retailers to accomplish due to […]
The Future of Retail – Finding Substance in the Metaverse
Tech, media, and retail are all converging. New media formats are enabling new stories and new channels are encouraging novel customer behaviors. So, what enables successful creative partnerships between tech and retail partners? How can brands approach innovation? At the 2023 Retail Innovation Conference & Expo, executives from Coach and NYCAP3D discussed how to create […]
What Does the Future Hold for Store Design? New Data Reveals 2023 Retail Trends & Priorities
Store design had to become even more agile to manage the fast-changing requirements of the past few years. But now, retailers are looking at ways to welcome shoppers back into stores by creating unique, community-driven experiences. The third annual Retail TouchPoints Store Design & Experience Benchmark Survey has uncovered the new realities of store design, […]
How Gen Z Shoppers are Redefining the Rules of Engagement This Holiday Shopping Season
Move over millennials, there’s another game changer in town. Gen Z is rapidly gaining market share as their oldest cohorts are now coming into adulthood. From their values, use of technology and what defines their loyalty, this generation is the most diverse and principled the market has ever seen. In this webinar we will discuss […]
Customer Delight and Loyalty Through Digital-First Experiences
Today’s fast-growing retail businesses are pressed to support customers wherever they are with immediate and personalized experiences. Digital transformation has accelerated and is showing no signs of slowing down. CX is emerging as the new battle ground for loyalty and share of wallet. As a result, many organizations are working to unify their customer journeys […]
Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences
With online shopping at all-time highs, customer service teams are stretched thin and it’s impacting shoppers and employees alike. To relieve some of the pressure on digital teams, executives must determine how to refine their service strategies to create an integrated “phygital experience” that bridges the gap between physical and digital shopping. As consumer behaviors […]
Redefining Retail: How Location Data Removes Friction from Shopper Experiences
The COVID-fueled surge in ecommerce also has led to a massive move to mobile commerce, a trend with serious threads that will stick even as the pandemic recedes. With consumers more attached to their smart devices than ever, you can expand your use of location data to allow for more targeted marketing campaigns, greater operational […]